Frequently Asked Questions

Can Kids Attend to Paint Parties?

Of course – kids come with their parents, grandparents, etc, all the time and they have a blast. Children under 13 years old must be accompanied by an adult. If you want more information about our kids’ parties, contact us at nvcreativearts@gmail.com

What is the bad weather policy?

Our first concern is for the safety of our guests and instructors. When extreme weather is an issue (i.e. hurricanes, blizzards, etc), we’ll consult with some neighboring businesses and then make a decision as to whether we will cancel the session or not.

Cancellation Policy

NV Creations reserves the right to cancel events for any reason. Registrants will be notified prior to the event’s start time and refunds will be processed accordingly.

Cancellations made 24+ hours in advance of the event will be issued a store credit for the full amount paid, toward a make up session, that occurs within 30 days of the original reservation.

Only one reschedule allowed per reservation, a second cancellation, even if it is within 30 days of the original reservation, will result in forfeiture of funds paid.

Cancellations made with less than 24 hours notice or failure to show will not have the option to reschedule. This includes reservations that were made less than 24 hours before the start of the event.

Custom events will not receive a refund, store credit or the option to reschedule.

What If Im Running Late?

You may still attend the session, however, the session starts promptly at the scheduled time you signed up for. This may result in an incomplete painting. Please be advised, we do not offer a refund or a reschedule in the event you are late for your session.

I left something behind, when can I pick it up?

NV Creations is not responsible for lost or stolen items. Please be sure to collect all personal belongings prior to leaving the session. Our teams are only in the studio when an event is taking place. Please contact nvcreativearts@gmail.com

Can I come to an event without reserving a seat in advance?

Sure! But we recommend signing up in advance to ensure you have a saved seat. If our class is sold out, we won’t have a seat for you and we’ll feel bad!

Refund Policy

Private events are among our most memorable and personalized experiences, which require large inputs of our staff’s time and effort to organize. As such, there is a firm no refund policy on events booked. If you need to cancel the event more than 48 hours prior to the scheduled time, we will reschedule your event within sixty (60) days, pending availability, but such changes will incur in additional rescheduling fees. Events cancelled less than 48 hours prior to their scheduled time will not have the option to reschedule and will forfeit the entire cost of the event.